Client Experience Coordinator

Cape Girardeau, MO

Full Time

Entry Level

Location: Cape Girardeau, MO
Job Title: Client Experience Coordinator
Type of Position: Full-time
FLSA Classification: Non-exempt
Hours per week: 40
Working hours: 8:00am-5:00pm

We help individuals, families and businesses develop a comprehensive financial plan for accomplishing their most important goals and objectives. Once the plan is in place, we keep clients accountable to their goals and track their progress along the way. We know that a majority of our work together comes down to trust and relationship, so we take the time to get to know our clients and the people who are important to them. We want our clients to feel safe to enjoy their lives in the moment knowing their future is secure. By effectively planning for tomorrow, our clients can live for today!

Faith | Service | Integrity | Professional Development | Generosity

Job Summary

The Client Experience Coordinator is an integral part of The Hahs Group. This role specializes in client service to ensure the maintenance of effective and organized processes to maintain client relationships. The Client Experience Coordinator serves as the primary contact for clients and guests in the Cape Girardeau Office.

Key Responsibilities

Greet all individuals and direct them appropriately, answer and screen phone calls
Proactively identify marketing opportunities through running and managing reports in the client system
Manage Client Relationship Manager system – add or remove clients as needed, maintain updated client information, segment clients into groups based on identified opportunities
Call clients to schedule review meetings with lead advisors
Process client service requests/information updates for clients
Maintain organized filing systems, both hard copy and digital – assist with other clerical tasks as needed
Maintain adequate coverage for the team through cross-training in other areas of support
Act as liaison among the team, clients, and home office
Complete and/or assist with projects as needed by the team

Minimum Job Requirements

1+ year experience in customer service and professional office settings required
Bachelor’s degree strongly preferred - candidates without a degree must have 5+ years of experience in a similar role
Obtain Life and Health licensing within 90 days of employment
Possess basic computer and Microsoft Office experience
Independent learner who seeks knowledge and is adaptable to change
Strong interpersonal skills and written and oral communication skills
Ability to excel in an organized and detail-oriented environment

Benefits

Health, Vision, & Dental Insurance
Short and Long-term Disability
SIMPLE IRA

PTO + Holiday Pay
Industry licensing and continuing education expenses
Personal and professional development opportunities

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Northwestern Mutual - Clayton is a unique organization, and we are continuously evolving alongside those with a passion for learning, growth and innovation. We create financial security with our products and services while providing a world class client experience.

We are catalysts inspiring our community to plan for tomorrow while living for today; serving one person, one family, one business at a time.

Our team is constantly growing & we'd love to see if Northwestern Mutual - Clayton is the right fit for you! If you are looking for a culture guided by values, promotes personal and professional growth, and enjoy impacting the community, this may be the perfect place for you or someone you know!

Client Experience Coordinator

Job Summary

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